Registration

 

 

Why register

 

The user can register to our newsletter service for receive promotional or informational emails.

Furthermore creating an Account, the user will be able to access his / her Account using Username and Password, so you can have your own personal account: access your wish list, view the orders history, your cart, and without entering the data again at the time of future orders.

 

How is the data processed

 

Please refer to the full information: Privacy Policy

 

 

 

Order | Purchase | Payment | Shipping | Delivery

 

 

How to receive product information

 

In the pre-order phase, our team is at the complete disposal of the user to guide it and assist it in choosing the product that meets its need and to provide further clarification on the products, services offered, payments, shipments, deliveries and returns.

The user can contact the Tabaccheria Marini by telephone or through WhatsApp: +39 392 45 68 682

The user can write to the Tabaccheria Marini by e-mail: ecommercemarini@gmail.com

For further details refer to art. 3 of the General Conditions.

 

How to buy a product

 

Quite simply, click on the “Shop by department” will open the shop categories, choosing the category it will shows the products inside it. You can filter the products according to your needs and taste: Brand, Model, Series, Color, Finish, Weight etc.

Once the desired product has been identified, just click on the button: “Add to Cart”.

On the Cart page (“Cart”) you can change the quantities of added products, delete others and add a “Promotional Code” if you have one.

Subsequently, by clicking on the “Conclude Order” button, the system will direct you to the page relating to payment (“Checkout”) and to the compilation of personal data relating to shipping and billing. In the panel on the right, you can select the shipping and payment method. To complete the order, in addition to properly completing the “Form” it is necessary to read and accept: the Privacy policy and the General conditions.

At this point, click on: “Make Order”. If the order is not processed by the system, it may be due to the fact that some fields are not filled in or are not correct. When the order is completed, a summary of the order will be displayed and it will be notified by email.

For further details refer to art. 4 of the General Conditions.

 

What are the payments method

 

The site includes 3 payment methods:

Bank Transfer (The order will be taken in charge only after the accreditation on the Tabaccheria Marini bank account).

Cash on delivery (Only for Italy): Payment in cash to the courier and then to the delivery (For this option there is an extra charge of € 10).

PayPal: The system directs you to the PayPal login page. Users who have a PayPal account, simply need to log in and proceed as usual. Instead, users who do not have a PayPal account and prefer to pay by credit card (VISA, MASTERCARD etc;) or with a prepaid card (ex. PostePay), can still proceed with PayPal Checkout by entering the requested data and proceed as usual.

For further details refer to the articles 5.7 of the General Conditions.

 

 

How is the delivery of purchased product and wth what timing

 

We deliver all over the world also with the “Insured Shipping” (by courier or registered mail), with the due timing, methods and shipping costs.

For further details refer to Art. 6 of the General Conditions.

 

 

 

Returns

 

 

How to communicate the product defect

 

Simply by writing to : ecommercemarini@gmail.com

For further details refer to the art. 9 of the General Conditions.

 

How to return a product

 

According to the art. 64 and s.s. of Legislative Decree 206/2005 (Consumer Code), the customer can withdraw from the purchase contract, simply communicating the intention to withdraw within and no later than 14 (fourteen) working days from the date of receipt of the goods: filling in the form withdrawal, or by email, by writing to : ecommercemarini@gmail.com .

For further details refer to the articles 8.9 of the General Conditions.